Instant messaging on phones Essay

Title: A Study on Mobile Instant Messaging to replace Short Message Service

Abstraction

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Short message service ( SMS ) allows nomadic phone device to interchange short text messages by utilizing standardised communications protocols. SMS is most widely used informations application with an estimated 3.5 billion active users at the terminal of 2010. But presents, users of smartphones switch the chief text messaging application to Mobile blink of an eye messaging ( MIM ) because it able to direct and have existent clip message like what SMS does and MIM are with low one-year fee or free of charge. The intent of the research is to analyze whether nomadic instant messaging able to replace the usage of SMS in future universe in footings of cost and besides ways to present messages. Online questionnaires are selected to roll up informations to back up the research hypothesis. At the terminal of this research, the consequence shows that MIM are able to replace the usage of SMS in context of cost and ways to show messages to receivers.

Keywords

Short Message Service, SMS, Mobile Instant Messaging, MIM.

1. Introduction

The rapid promotion of engineering has changed the manner how human communicate with each other. Short message service ( SMS ) is a popular handheld-based communicating tool that serves as a text messaging service of the constituent in the handheld device. It allows nomadic phone devices to interchange short text messages by utilizing standardised communications protocols. SMS has improved the quality of human life as it brings the advantage to human such as cost effectual comparison to naming the phone, fast as it sent in existent clip, high impact on reading the message, and personal as it stored on the user’s phone. SMS is the most widely used informations application with an estimated 3.5 billion active users at the terminal of 2010.

Promotion of engineering has provided us some option for pass oning. Users have another option by choosing nomadic instant messaging ( MIM ) that offer existent clip text transmittal through the Internet. It can direct messages to persons or groups of friends at no cost. . The usage of MIM has been progressively popular as it has the advantage of directing and having in existent clip via nomadic devices without needed a stationary computing machine. The advantage of SMS applied in MIM but the differences are directing message utilizing MIM will non be. Mobile instant message is going an development of the popular short message service.

Short message service and nomadic blink of an eye messaging are popular methods of communicating. Both allow message to be sent to another individual. The advantage of an SMS and MIM is that person can go forth a message when there are unavailable at this clip, so that they can look into the message and answer subsequently. While SMS has a restriction of characters that up to 160 characters per message merely. Users have to shorten words by usage abbreviations which can non show good what is the message they want to present. The MIM can utilize to chew the fat with other individual over cyberspace via instant messaging apps. Besides that, most of the instant messaging apps are compatible with the current Mobile operating system. The advantage of an MIM comparison to SMS is that it is free for usage and no extra cost over the cost of cyberspace.

In this research, our focal point is on the new manner of text messaging which is nomadic instant messaging ( MIM ) and the traditional manner utilizing Short Message Service ( SMS ) which built into the GSM wireless criterion that allows short 160 character text messages to direct to other. As the engineering acquiring more advanced, the new manner of text messaging, MIM applications such as WhatsApp, Viber and Line had developed to let nomadic users to direct real-time text message to other persons or groups of friends at no cost. Therefore, some of the SMS users switch from utilizing SMS to utilize MIM as their primary text messaging method. The jobs are, although some of the users started to utilize MIM as their primary text messaging method, but there are still users that prefer SMS over MIM.

The aim of this research is to analyze whether nomadic instant messaging able to replace the usage of SMS. The research-in-progress is organised as follows. First, we explain the features of both short message services and nomadic blink of an eye messaging content. Following, we introduce user’s reappraisal literature and develop two hypotheses that detail the cost effectivity and ways of showing the messages. Online questionnaire will be carried out that focal point on the cost of both SMS and MIM every bit good as how the ways they present the message and what are the ways to show it. First, as we hypothesized the cost of MIM is more salvaging money comparison to SMS. The ground is because directing message over cyberspace is free while SMS will hold a different charging over different province and state. Second, we hypothesized the ways MIM present the message in more ways. MIM provide many characteristics such as user can direct text message, picture, sound, images, contact and so on. Last, we describe the research methodological analysis in a concise mode.

1.1 Research Questions and Hypothesis

In this research, we produced two research inquiries which are as follows:

1 ) Does mobile instant messaging salvage money comparison to the usage of short message service?

2 ) Does mobile instant messaging present messages in more ways than short message service?

From this two research inquiries, we produced two hypotheses which act as a way to roll up informations from participants and analyse the information to demo that whether the hypotheses is valid. The hypotheses of the research are as follows:

1 ) Mobile instant messaging salvage money comparison to the usage of short message service.

– The hypothesis surveies whether the cost of both MIM and SMS text messaging method will impact the users’ choice as a primary text messaging method in their day-to-day life.

2 ) Mobile instant messaging present messages in more ways than short message service.

– This hypothesis surveies whether the ways to present messages such as exposures, pictures, locations, and other that provided by both MIM and SMS will do the users from exchanging from one to another.

2. Literature Reappraisal

Consequences indicate that while cost is decidedly an of import factor, when we remove cost from the equation, i.e. concentrating on the users who do non presently pay for SMS, we observe clear differences in use and perceived value of SMS are still concerned about costs incurred by the receivers of their messages ( Church & A ; de Oliveira 2013 ) . In the present paper, the comparing between SMS and MIM is investigated. It is a hypothesis of difference in cost between these nomadic applications can impact the utilizing in future.

The undermentioned literature reviews effort to discourse the satisfaction of nomadic instant messaging and trueness of MIM. Many hypotheses carried out include the compatibility, perceived enjoyment, perceived engagement, perceived control, omnipresent connection and peer influence that are related to the users’ sensed satisfaction and the trueness. Example such as sensed enjoyment refers to the extent to which users enjoy the use of MIM, feels the enjoyment of the interaction with their friends and the procedure of the chatting activities that allow them to present messages in many different ways. This can utilize to back up the current treatment which are showing message in more ways utilizing MIM.

Following literature reviews discuss about the satisfaction and trueness of utilizing MIM in China. Our consequences imply that the higher the shift cost, the greater likeliness it will drive consumers to remain with their current supplier, and promote others to utilize the provider’s service. Thus support the hypothesis of more salvaging money utilizing MIM. The research concludes that provides utile direction penetrations for better cleavage selling schemes to better client satisfaction and to beef up client trueness of MIM in China. ( Deng et al. 2010 )

The last literature reappraisal efforts to discourse the position puting break direction behavior of nomadic instant messaging user with bing system. The decision of this paper is nomadic instant messaging user are experience clashs as they evolve their pattern from a desktop theoretical account. The turning located usage of computing machines and the ever on-line nature of modern calculating are making new chances for context-aware tools to back up user demands. ( Patterson et al. 2008 )

3. Material and Methods

We began our research by developing an online questionnaire to farther survey on the usage of short message service and nomadic blink of an eye messaging, concentrating on the motive for utilizing SMS and MIM, their content of usage, every bit good as user’s perceptual experiences in term easiness of usage and cost effectual.

We advertised the online questionnaire through electronic mail and societal web web sites such as Facebook and chirrup, posted in the related group and spread and portion among our friends. We sent the online questionnaire to those campaigners who have use their nomadic phone to direct and have messages and have at least a smartphone that can back up nomadic instant messaging app. If respondents have any inquiry regarded to the online study, they can reach the responsible individual through Facebook or provided electronic mail and telephone figure. We will ask for merely those people who have experience with the nomadic blink of an eye messaging to take part in this questionnaire.

A sum of 30 people who studied at College University Tunku Abdul Rahman, Kuala Lumpur answered all inquiries of the online questionnaire. The sample is varied in a figure of facets. The coverage scope of educational degrees is largely respondents who have a bachelor’s degree educational degree.

Example and accounts will be provided to guarantee participants’ understand with the inquiries. To finalise the inquiries and format before the online study questionnaire is unfastened

for participants, a pre-test pilot of the questionnaire was done. Some inquiries are based on 3-point Likert graduated tables ( 1 for agree, 2 for impersonal and 3 for disagree ) .

The respondents who have experience with the nomadic blink of an eye messaging ( MIM ) are required to reply an online questionnaire. This method is selected to roll up informations because pupil nowadays about on-line every twenty-four hours and found online is more convenient alternatively of publishing out in paper and allow them make full in. This method can salvage paper and salvage money which is eco-friendly.

4. Consequences

Datas to bring forth consequences are obtained utilizing on-line study questionnaire distributed to Tunku Abdul Rahman University College in Kuala Lumpur. Consequences are analysed with a sample size of 30 people. The information collected categorised into 2 classs which are informations about cost of Short message service ( SMS ) and Mobile instant messaging ( MIM ) and another are about ways to show the messages in SMS and besides MIM.

Statisticss

salvage cost with immense figure of messages utilizing MIM

convenient when cyberspace available utilizing MIM

convenient and salvage money to replace incorrect message utilizing MIM

expensive when directing to other state utilizing SMS

no charge when directing message globally utilizing MIM

MIM provide more ways to show messages

exposures, pictures and other of MIM aid understand message

shorter measure to direct and having media utilizing MIM

method used to direct group message

Nitrogen

Valid

30

30

30

30

30

29

30

30

30

Missing

0

0

0

0

0

1

0

0

0

Mean

1.33

1.37

1.23

1.27

1.27

1.28

1.37

1.50

Minimum

1

1

1

1

1

1

1

1

Maximum

3

3

3

3

3

3

3

3

Figure 1.0: Statistic: Overall mean, lower limit and maximal consequences.

4.1 Section A:

Test hypothesis 1: Mobile blink of an eye messaging salvage money comparison to the usage of short message service.

Figure 1: Statistic: Salvage cost while direct a immense figure of messages utilizing MIM

Figure 2: Statistic: Convenient to utilize when cyberspace available utilizing MIM

Figure 3: Statistic: convenient to utilize when cyberspace available utilizing MIM.

4.2 Section Bacillus:

Test hypothesis 2: Mobile blink of an eye messaging present messages in more ways than short message service.

Figure 4: Statistic: MIM supply more ways to present messages.

Figure 5: Statistic: Photographs, pictures and other of MIM aid understanding message.

Figure 6: Combination of 3 questions’ consequences.

Figure 7: Statistic for media shared utilizing SMS and MIM.

Figure 8: Statistic of method used to direct group messages

5. Discussion

In figure 1 show that most of the participant ( 73.3 % ) to this research online questionnaires think that MIM is much more redemptive cost comparison to SMS which media and text message able to direct through online utilizing MIM while traditional SMS will required excess charges for every individual message it send. And other participants response with impersonal ( 20.0 % ) and disagree ( 6.7 % ) that MIM is more save cost than SMS while directing a immense figure of messages. This is because for the people who do non hold subscribe the cyberspace connexion thinks SMS is more save cost.

In figure 2 show that most of the participant ( 73.3 % ) to this research online questionnaires agree that MIM is much more convenient comparison to SMS which media and text message able to direct through online in existent clip utilizing MIM. And other participants response with impersonal ( 16.7 % ) and disagree ( 10.0 % ) that MIM is convenient when cyberspace is available utilizing MIM. The ground include the messages can non direct and recover when there are no cyberspace.

In figure 3 show that most of the participant ( 76.7 % ) to this research online questionnaires agree that SMS is more expensive when directing message to other state. SMS charge fee based on different country. And other participants response with impersonal ( 20.0 % ) and disagree ( 3.3 % ) that SMS is more expensive when directing message to other state. The ground include they do non direct message to other state ad different web supplier may be cost otherwise.

In figure 4 show that most of the participant ( 73.3 % ) to this research online questionnaires think that MIM supply more ways to show messages compared to the traditional SMS which MIM provide map of directing exposures, pictures, locations, voice message, contact information and other media that able to direct through utilizing MIM but non in traditional SMS. And other participants response with impersonal ( 20.0 % ) and disagree ( 3.3 % ) that MIM supply more ways than SMS to show messages. This is because traditional SMS is still able to direct multimedia message service ( MMS ) that can direct exposures to receivers.

In figure 5, the statistic show that 66.7 % of the participants think that ways of showing messages utilizing MIM for exposure, picture, locations and other ways able to assist receivers understand the message easy. While 30.0 % of the participants stay impersonal for this inquiry and 3.3 % disagree the statement. From this statistic, we able to establish that exposure, pictures and other characteristics provided by MIM able to assist receiver of the message understand the message easy.

Figure 6 is combinations of 3 questions’ consequences which include MIM provide more ways to present messages, exposures, pictures and other of characteristics of MIM aid in understanding messages, and shorter measure to direct and have media utilizing MIM. Figure 3.1 show that 67.4 % of the respondents agree with the inquiries, 27.0 % of them remain impersonal to the inquiries and 5.6 % disagree the inquiries. With this statistic, show that respondents thinks that MIM able to replace SMS with the factor of ways to nowadayss messages that can back up the hypothesis that MIM present messages in more ways than SMS.

Figure 7shows that 96.7 % of the respondents shared text to friends and household, 63.3 % shared images, 20.0 % shared pictures, 33.3 % shared locations and 20.0 % shared contacts with friends and household utilizing SMS and MIM. This statistic show that most of the users used shared text through SMS and MIM, but there is still tonss of the users shared images through SMS and MIM. Therefore ways to present messages will impact the replacing of SMS with MIM.

Figure 8 show that bulk ( 60.0 % ) of the user used MIM to direct group messages, 16.7 % used both MIM and SMS to direct group messages, and 20.0 % of users used SMS merely to direct group messages. This show that group messaging method had become a factor of users replacing SMS with MIM.

6. Recognition

First, we want to thank to our lector, Ms Lee Seah Fang that aid in our research by supplying suggestion and thought to our research. And thanks to all the participants that spend clip by taking portion in the research by replying the online study questionnaires o assist us in bring forthing research consequences.

7. Mentions

Church, K. & A ; Oliveira, R. De, 2013. What’s up with whatsapp? : comparison nomadic instant messaging behaviours with traditional SMS.Proceedings of the fifteenth International Conference on Human-computer Interaction with Mobile Devices and Services, pp.352–361.

Huang, P. & A ; Li, M. , 2013. Analyzing Mobile Instant Messaging User Satisfaction And Loyalty: An Integrated Perspective.Proceedings of the twenty-first European Conference on Information Systems, pp.1–8. Available at: hypertext transfer protocol: //scholar.google.com/scholar? hl=en & A ; btnG=Search & A ; q=intitle: ANALYZING+MOBILE+INSTANT+MESSAGING+USER+SATISFACTION+AND+LOYALTY+ : +AN+INTEGRATED+PERSPECTIVE # 0 [ Accessed January 22, 2014 ] .

( Deng et al. 2010 ) Deng, Z. et al. , 2010. Understanding Customer Satisfaction and Loyalty: An Empirical Study of Mobile Instant Messages in China.Int. J. Inf. Manag., 30 ( 4 ) , pp.289–300. Available at: hypertext transfer protocol: //dx.doi.org/10.1016/j.ijinfomgt.2009.10.001.

( Patterson et al. 2008 ) Patterson, D.J. et al. , 2008. Online Everywhere: Evolving Mobile Instant Messaging Practices. InProceedings of the tenth International Conference on Ubiquitous Calculating. New York, NY, USA: ACM, pp. 64–73. Available at: hypertext transfer protocol: //doi.acm.org/10.1145/1409635.1409645.